MANAGED
SERVICE

WE LOOK AFTER YOU WITH OUR

MANAGED SERVICES

Short description

Managed Services are the practice of outsourcing the responsibility for maintaining and anticipating need for a range of processes and functions in order to improve operations and cut expenses.

 

Reasons why you need Managed services:

  • We work with our customers to help define their strategy and goals, implement solutions by making use of best practices and identify ongoing enhancements and cost-savings.
  • We support systems and software by providing 24/7 assistance, powerful proactive support resources and ongoing access to updates.
  • We provide mission-critical support services for complex IT environments in order to help maximize performance, achieve higher availability and reduce risk.

In-depth Description

The continued health and maintenance of your business IT infrastructure is of paramount importance – IT is typically the second-largest budget item in a business, making it a vital investment to protect. Outsourcing the management of your IT is the ideal solution to help you achieve maximum results from your hardware and software, in addition to having access to a large team of skilled technicians. Apart from the advantages inherent in a service dedicated exclusively to ensuring infrastructure health, there are also significant cost savings associated with allowing a Managed Services provider to handle such operations. Additionally, having all your technological resources fully available always means there is no lost productivity due to IT-related downtime.

Our IT Consultants offer expert advice on how to best utilise Information Technology to achieve your business objectives, enhancing efficiency and productivity. Our support ranges from a single PC or Tablet to fully equipped server rooms. We provide both on-site or remote service, depending on our client’s unique requirements and pride ourselves in the quality of service delivery offered. We offer straight hourly rates or full SLA’s (Service Level Agreements) that will ensure continuous pro-active and reliable IT management.

We are qualified to build network infrastructures that will provide your business with a stable and reliable network, allowing your business to grow and keeping you ahead, or on par, with your competitors.

We offer…

Managed Network Services & Collaboration

Proactive monitoring and management of multivendor legacy and programmable (SDN) networking technology and consumption models. Ukuzimanya multi-disciplined solution offering combines monitoring, network management and event management (alerts and escalations) skills, culminating in the incident management responsibility via our Help Desk.

COMPUTER MAINTENANCE

Optimise desktop performance and minimise downtime through regular computer maintenance, ensuring updated and proactive IT management.

SERVER MAINTENANCE

Ensure your servers are performing efficiently through constant software and hardware monitoring systems to minimise downtime and with data replication to reduce the risk of data loss.

SERVICE MONITORING

Guarantee pre-emptive IT management with our monitoring services to keep you online, up-to-date and aware of any risks, before they become problems.

SECURITY

Secure your company’s information with custom firewalls, data encryption solutions and the latest anti-virus, anti-spam and anti-malware software.

NETWORK SUPPORT

Enhance your network’s capabilities with VPN’s, remote access setup, bandwidth management, wireless configuration and network security for increased performance

IT SUPPORT

Professional and expert support to keep you up and running, whether it be instant remote support or an onsite callout – our technical team is available to assist you.

HARDWARE & SOFTWARE SALES

Set up your office or keep up to date with the latest technology, thereby providing your company with the necessary tools for maximum productivity.

BACKUPS

Management and preservation of your company data through the scheduling and execution of cloud-based or local backups to ensure that your information is kept safe and secure.