telephony

EXPERIENCED IN

TELEPHONY

Short description

Telephony is the field of technology involving the development, application, and deployment of telecommunication services for the purpose of electronic transmission of voice, fax, or data, between distant parties. The history of telephony is intimately linked to the invention and development of the telephone.

Telephony is commonly referred to as the construction or operation of telephones and telephonic systems and as a system of telecommunications in which telephonic equipment is employed in the transmission of speech or other sound between points, with or without the use of wires. The term is also used frequently to refer to computer hardware, software, and computer network systems, that perform functions traditionally performed by telephone equipment. In this context the technology is specifically referred to as Internet telephony, or voice over Internet Protocol (VoIP).

VoIP, or Voice over Internet Protocol, is a type of IP technology that takes analog audio signals and turns them into digital data that can be transmitted over the Internet. In other words, it uses standard Internet connection to provide communication services for a fraction of the cost of traditional telephone systems.
By using a VoIP device (also known as softphone), you can make calls to other devices using the same technology, including mobile phones or landline in general. As we already mentioned before, this technology offers a variety of functionalities that can adapt to the needs of each company. Many times, businesses do not limit themselves to a single VoIP type, having both a physical device in the office and a mobile application.

Here are 4 examples of VoIP

Landline

These devices are like traditional phones, with the difference that they have a screen to enable the possibility for video conferences and they can also make several calls at the same time and with a very high definition sound.

Wireless phones

This phone is especially practical because they allow you to make phones calls without having to access your computer (it doesn’t even have to be turned on) or make use of the landline terminal.

IP Telephony / Softphone

Softphones are usually software programs that are installed on the computer to help you make calls over the Internet. They are usually quite useful when paired with headphones, a microphone, and a web camera. Softphones can also be used as a mobile application on your smartphone.

USB Phones

This type of VoIP Telephony is significantly less common, and it refers to devices that connect to your computer through an USB port so you can make calls over the Internet. Although the main advantage is that you can take them with you anywhere, nowadays people prefer to install mobile applications that serve the same purpose.

Benefits of VoIP Telephony for companies

As Telkom ADSL is coming to an end Business will need to move into the New era and safe by using VoIP- in fact, 80% of all new Private Branch Exchange (PBX) lines installed internationally since 2008 have been VoIP. Here are some of the reasons why companies switch to this technology for corporate communications:

Low infrastructure costs: because VoIP makes it possible that both data and voice communications run over a single network, infrastructure costs are significantly reduced in comparison with traditional systems.

Low extension prices: the prices for integrating extensions on VoIP devices are significantly lower than PBX and key systems – in fact, they rely on standard interfaces instead on closed architectures.

Bandwidth efficiency: the performance of this technology depends on the bandwidth of your Internet connection, meaning that a fast connection can support numerous lines. For example, a bandwidth of 30 Mbps can support more than 70 lines.

Easy to use – this technology can usually be accessed through a simple and intuitive interface that allows users to make simple system configuration changes easily. In fact, dual-mode phones remove the need to carry both a desktop and a cell phone, making it easy for users to continue their calls as they move between an outside service and an internal Wi-Fi network. This functionality also reduces maintenance costs.

Unified communication: many businesses use VoIP Telephony because it allows them to unify various communication services, including phone calls, faxes, voice mail, e-mail, and even video conferences.

Call recording: VoIP technology makes the recording of calls and other types of office interactions easier and more efficient because it allows companies to integrate different communication services into one single device or software.

9 Reasons why Video Conferencing makes Business sense!

Our video conference solutions provide unbeatable value for businesses of all sizes and can be tailored to your unique needs. You too can experience user-friendly, cost-effective and efficient video conferencing that provides crystal clear video and high-quality audio across multiple devices and locations.

9 reasons why video conferencing makes business sense

1. Reduces human contact

As a result of globalisation, diseases can spread far and very quickly. Video conferencing gives you the ability communicate effectively without having to come into contact with other people, thus minimising risk.

2. Ensures business continuity

Video conferencing reduces the risk that weather and other external factors might pose to the smooth running of your business day.

3. Video conferencing is reliable

Using Skype and other ‘free’ video calling services is tempting, but these services are often of a low quality. Our solutions deliver high quality sound to multiple locations and multiple users at once.

4. Reduces travel costs

Video conferencing not only saves you travelling and accommodation costs, but also the enormous amount of time that is wasted travelling to and from locations.

5. Reduces admin costs

Business trip costs need to be accounted for, processed and paid, which leads to high admin expenses. Video conferencing eliminates these expenses.

6. Reduces real estate costs

Video conferencing makes it possible for you to have smaller boardrooms. Without the need to accommodate so many physical bodies, real estate costs savings can be substantial.

7. More frequent collaboration

Business trip costs need to be accounted for, processed and paid, which leads to high admin expenses. Video conferencing eliminates these expenses.

8. Improves efficiency

Video conferencing makes it possible for you to have smaller boardrooms. Without the need to accommodate so many physical bodies, real estate costs savings can be substantial.

9. Gain a competitive advantage

Business trip costs need to be accounted for, processed and paid, which leads to high admin expenses. Video conferencing eliminates these expenses.